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Resources

Susanne writes regularly on leading through change, complexity, and pressure. Start with the pieces below, or subscribe to get her thinking as it lands.

The field guide, the diagnostics, the insights from the rooms she runs, the book and the writing all sit here.

The field guide

The Convergence Trap

Five structural signals reshaping health, human and community services NGOs.

The field guide for NGO CEOs, boards and executive teams. What happens when funding, workforce, commissioning and technology pressures stop arriving one at a time.

Format
A4 field guide, second edition
Published
October 2026
Read in
20 minutes
Cost
Complimentary

Complimentary Insights

Susanne runs two rooms for senior leaders and chief executives in NGO health, community and human services. Each one produces a published document: the patterns in the room, the signals people are reading, and what they are taking into the next quarter.

Get Susanne's thinking as it lands

The newsletter is called The Through Line: Game Plans for Leading Through Change, Complexity and Pressure, shared weekly. Unsubscribe at any time.

Susanne standing beside a blurred boardroom meeting, with a hand-drawn play diagram overlaid between her and the table

Where your next CEO learns the job

When I was a manager leading enterprise bargaining for doctors, I got to attend the Cabinet Budget Review Committee and present our case alongside the Director-General. I had to respond to direct questions from the Premier and then influence the Under...

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Susanne Le Boutillier smiling and gesturing while presenting at a whiteboard to a small group of leaders

When the plan changes, tell people why

All through high school, I spent Monday afternoons at speech and drama classes at Mrs Davis’s house. It was more than public speaking. We learned elements of performance, and we did improvisation. You were handed a small slip of paper with an idea or a phrase on it. You had one minute to think about...

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Susanne Le Boutillier and Dr Samantha Rush presenting the Ambiguity Apocalypse game to professional speakers seated at tables with game boards

The uncertainty your team is not showing you

At the Professional Speakers Association of New Zealand convention in Auckland, Dr Samantha Rush and I ran a session for professional speakers from more than five countries. At one table, a player became very upset with the people learning as they went. They hadn’t read all the instructions themselves, so they couldn’t be confident that...

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What else is here

Find your way through.

If the complexity in your organisation isn't going anywhere, and you have less certainty than you'd like, that's ground Susanne has worked for thirty years.

Start with a conversation to find your team's way through.