“To replace Susanne I'd need five or six people with different types of expertise, and I'd still have to explain everything to all of them. I wouldn't even contemplate it.”
- State of play
- He'd run large teams in high-stakes organisations before, but always with levers he didn't fully notice he was using: the budget to spend a problem away, the titles and pay that motivated people for him. Building his own business, none of that existed, and he was still accountable for the result.
- The way through
- Susanne worked with what was in front of him and what he was building towards, at the same time. When something went wrong, they went through it properly and came out with a flexible plan rather than a feeling.
- Result
- More than four years of continuous advisory work with the chief executive, through the rapid growth of the business. He says he wouldn't have built an organisation this size, or had the confidence to do it without those conversations.




