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When teams work in the dark

When teams work in the dark

Facilitating understanding does not remove all the tension. It removes the tension that comes from trying to work in the dark.

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The silent costs of mixed signals

The silent costs of mixed signals

A leader’s behaviour often works like a lighthouse signal. People use it to understand how close they are to the edge and how to steer.

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A person's hand holding a fanned-out hand of playing cards, with the Ace of Spades prominently displayed in the front.

When what you see isn’t what’s there

When I was a kid, my aunt loved to tell a story about one of the few times my father had too much to drink. He became fixated on the idea that he wanted a ham sandwich.

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leadership

Why intersections matter in leadership

In her first role as Chief Health Information Manager at Caulfield Hospital, she was seen by many as too young and too fresh from university for the role. But she leaned in. She ignored the detractors, engaged with the system, and used the pushback she got as fuel.

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The paradox of presence

The paradox of presence

When I was 20, fresh out of university and in my first HR job, one of the senior leaders told me they liked coming to me for advice because I didn’t waffle. I gave a clear, decisive response.

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Leaders meeting

From table-thumping to conflict intelligence

The room was packed with officials and workplace delegates from the Building and Engineering Unions. There were rank-and-file and leaders, shoulder to shoulder. The all-male negotiating team who’d been in place before me, told me it had been tense, loud, and aggressive.

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Find your way through.

If the complexity in your organisation isn't going anywhere, and you have less certainty than you'd like, that's ground Susanne has worked for thirty years.

Start with a conversation to find your team's way through.