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The one question to ask a peer
When your usual approach stops landing, more force isn’t the fix. It’s a fresh read of the conditions, and that’s hard to get from inside your own organisation. Seek out senior leaders from different organisations and ask: what do you see that I don’t?
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Where your next CEO learns the job
When I was a manager leading enterprise bargaining for doctors, I got to attend the Cabinet Budget Review Committee and present our case alongside the Director-General. I had to respond to direct questions from the Premier and then influence the Under...
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When the plan changes, tell people why
All through high school, I spent Monday afternoons at speech and drama classes at Mrs Davis’s house. It was more than public speaking. We learned elements of performance, and we did improvisation. You were handed a small slip of paper with an idea or a phrase on it. You had one minute to think about...
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The uncertainty your team is not showing you
At the Professional Speakers Association of New Zealand convention in Auckland, Dr Samantha Rush and I ran a session for professional speakers from more than five countries. At one table, a player became very upset with the people learning as they went. They hadn’t read all the instructions themselves, so they couldn’t be confident that...
Read itFind your way through.
If the complexity in your organisation isn't going anywhere, and you have less certainty than you'd like, that's ground Susanne has worked for thirty years.
Start with a conversation to find your team's way through.
