
Why The Road Was Familiar, But The Damage Was Unexpected
Where I live, it’s been raining nearly every weekend for months. Not the soft, misty kind—the kind that soaks deep and rips bitumen to shreds.
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Where I live, it’s been raining nearly every weekend for months. Not the soft, misty kind—the kind that soaks deep and rips bitumen to shreds.
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The Reality Behind the Restructure Two teams had just been merged under one executive. On paper, the restructure made sense—consolidate delivery, reduce duplication, unlock momentum. But that’s not what happened. Two camps emerged: one holding tight to the past, the other racing ahead. Conversations stayed polite but cautious. Priorities kept shifting. People were working hard—but...
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You’re ready to shift direction—but if you haven’t reset emotionally, your team will feel it. Unprocessed frustration or regret leaks into tone, timing, and decisions. Agility isn’t speed—it’s the ability to reset.
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You’re accountable for the landing, but you’ve got no access to the controls. That’s not a metaphor—that was my daily reality leading a 350-reform health transformation.
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When the pace is relentless and pressure is high, it’s easy to slip into reactive mode—working harder, trying to control the uncontrollable, and losing sight of what matters most.
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You’re not just running a meeting. You’re setting the temperature. Before stepping in, pause. What tone are you setting? What are you modelling? Is this a space where people will bring their best-or play it safe?
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If those questions open more than they close, let’s talk about how to build leadership that holds when everything shifts.
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Contestants lift the lid on a mystery box to find a strange mix of ingredients—tinned peaches, lamb mince, and one artichoke—and have to make it work.
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When leaders build these habits into their decision-making, they balance courage with curiosity—staying open to what the context demands, while still moving purposefully toward outcomes.
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It’s one thing to lead through complex change. It’s another to step in after the damage is done—when trust is thin, the system is bruised, and people are still bracing for impact.
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It’s one thing to lead through complex change. It’s another to step in after the damage is done—when trust is thin, the system is bruised, and people are still bracing for impact.
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A few years ago, I worked with a leadership team that prided themselves on their ability to “move quickly.” They’d shifted direction three times in six months. Each change in direction came with a sense of urgency, a motivational all-hands meeting, and a new mantra. But beneath the surface? Fatigue. Frustration. Quiet disengagement. One senior...
Read itIf the complexity in your organisation isn't going anywhere, and you have less certainty than you'd like, that's ground Susanne has worked for thirty years.
Start with a conversation to find your team's way through.